Privacy Policy

Welcome to the privacy policy of Ручное мыло. This policy explains how we collect, use, disclose, and protect your information when you visit and use our online platform for purchasing handmade soap. We are committed to protecting your privacy and handling your data transparently and securely, in accordance with applicable data protection laws.

Information We Collect

When you interact with our service, we may collect various types of information. This includes information you provide directly to us, such as when you place an order, create an account, contact customer service, or sign up for communications. The types of personal information we may collect include:

• Contact details: Your name, shipping address, billing address, and potentially a phone number necessary for order delivery.
• Payment information: Details required to process your payment for purchases, though we do not store full payment card numbers on our servers; this is handled by secure third-party payment processors.
• Order details: Information about the products you purchase and your order history.
• Communications: Records of your interactions with us, such as emails or messages sent through our service.

We may also collect information automatically as you use our site. This includes technical information such as your IP address, browser type, operating system, referring URLs, and how you interact with our online platform, including the pages you view and the time spent on those pages. We collect this information through cookies and similar technologies.

How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and fulfilling your orders, including shipping and handling.
• Managing your account and providing customer support.
• Communicating with you about your orders, products, services, and promotions (if you have consented).
• Improving our online platform, products, and services.
• Preventing fraud and ensuring the security of our service.
• Complying with legal obligations and enforcing our terms and conditions.

We process your personal information based on legal grounds such as the necessity to fulfill a contract with you (like processing your order), our legitimate business interests (like improving our service), your consent (for marketing communications where required), or compliance with legal obligations.

Sharing Your Information

We may share your personal information with third parties in certain circumstances:

• Service providers: We may share data with companies that provide services on our behalf, such as payment processing, shipping, and data analysis. These service providers are obligated to protect your information.
• Legal compliance: We may disclose information when required by law, legal process, or government request, or to protect our rights, property, or safety, and the safety of others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When determining the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data. These rights may include:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate personal data.
• The right to request erasure of your personal data under certain conditions.
• The right to request restriction of processing your personal data.
• The right to object to the processing of your personal data.
• The right to data portability, allowing you to receive your data in a structured, commonly used format.
• The right to withdraw consent at any time where we rely on consent to process your personal data.

To exercise these rights, please contact us using the details provided in this policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies and Similar Technologies

Our online platform uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small data files stored on your device. You can control the use of cookies through your browser settings. Please refer to your browser's help documentation for more information on managing cookies.

International Data Transfers

Our online platform is based in Seoul, Downtown. If you access our service from outside this location, your information may be transferred to and stored in our systems located in Seoul, Downtown, where data protection laws may differ from those in your jurisdiction. By using our service, you understand and agree to such transfers. We take steps to ensure your data is treated securely and in accordance with this privacy policy and applicable laws.

Contact Us

If you have any questions about this privacy policy or our data practices, you can contact us at the following location:

Ручное мыло
Seoul, Downtown

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically. Any changes will be effective immediately upon posting the revised policy on our site.

By using our service after changes have been made, you accept the revised policy.